Privacy Policy

At WorkESIO, we’re committed to safeguarding your privacy. This policy outlines how we collect, use, and protect your personal information, ensuring you have control over your data while we deliver exceptional care management solutions.

Who we are

WorkESIO is a product of Intelexact Technologies Pty Ltd(ACN 645 405 116), an Australian company specializing in innovative care management solutions for NDIS and aged care providers.

What personal data we collect and why

WorkESIO is a product of Intelexact Technologies Pty Ltd (ACN 645 405 116), an Australian company specialising in innovative care management solutions for NDIS and aged care providers.

What personal data we collect and why

We collect personal data to provide better services to our users, including NDIS participants, support workers, and care providers. This data includes but is not limited to:

  • Contact information (e.g., name, email address, phone number).
  • Account details (e.g., usernames, passwords).
  • Service usage data (e.g., shifts completed, compliance status).
  • Payment and billing details.
  • Any additional information submitted via forms or uploaded documents.

How we use your data

We use your personal data to:

  • Provide and improve our services
  • Communicate with you about your account and our services
  • Process payments and manage billing
  • Comply with legal and regulatory requirements
  • Analyse and improve our platform’s performance and user experience

Comments

 When visitors leave comments on the site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help with spam detection.

Media

 If you upload documents or images to the website, avoid including sensitive data in file metadata. Visitors or authorized users may access or view uploaded files as per user permissions.

 

Cookies

We use cookies to improve your experience on our site. Cookies may store your login preferences, screen display options, and other session details. These cookies are for your convenience and are cleared after their respective durations:

  • Login cookies: 2 days (extended to 2 weeks if “Remember Me” is selected).
  • Screen options cookies: 1 year.
  • Temporary cookies for login testing: cleared upon browser closure.

You can adjust your browser settings to refuse cookies, but this may limit some functionality of our site.

Embedded content from other websites

Some pages may include embedded content (e.g., videos, maps, or forms). Embedded content from third-party websites behaves as if you visited those websites. These sites may collect data, use cookies, and track your interactions with their content.

 

Who we share your data with

Your data is shared only with trusted third-party services necessary for operating WorkESIO, such as payment processors, compliance platforms, or analytics providers. All third-party integrations comply with privacy laws and industry standards. We do not sell your personal data to any third parties.

 

How we protect your data

We implement robust security measures to protect your personal data, including:

  • Encryption of data in transit and at rest
  • Regular security audits and vulnerability assessments
  • Strict access controls and authentication procedures
  • Employee training on data protection and privacy
 

How long we retain your data

We retain personal data only as long as necessary for operational, legal, or regulatory requirements. User data, including account details and uploaded files, is securely stored until deletion requests are processed or accounts are terminated.

 

What rights you have over your data

You have the right to:

  • Access your personal data
  • Correct inaccurate or incomplete data
  • Request deletion of your data (where legally permissible)
  • Object to or restrict certain data processing
  • Data portability (receive an exported file of your personal data)

 

Where we send your data

User data may be stored or processed by third-party providers in secure, compliant data centres. Visitor comments and activity logs may be checked through automated spam detection services. If data is transferred internationally, we ensure appropriate safeguards are in place to protect your information.

 

Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

 

Changes to this Privacy Policy

We may update this privacy policy from time to time. We will notify you of any significant changes by posting a notice on our website or sending you an email.

 

Marketing Communications

We may send you marketing communications about our products and services. You can opt-out of these communications at any time by clicking the “unsubscribe” link in the email or contacting us directly.

 

Contact us

If you have any questions about this Privacy Policy or wish to exercise your rights, contact us:

📧 support@workesio.com
📍 Intelexact Technologies Pty Ltd, Adelaide, SA – 5000