Stay Ahead of Risks, Incidents, and Compliance

Proactive Quality Management Starts Here

WorkESIO’s Quality & Continuous Improvement module empowers care providers to identify issues before they escalate. Track incidents, manage complaints, and maintain a culture of safety and accountability—backed by real-time insights and reporting.

Spot Risks. Improve Service. Stay Compliant.

Powerful Tools for Quality & Continuous Improvement

WorkESIO gives care providers the tools to track, manage, and learn from incidents, feedback, and service outcomes. Designed to meet NDIS and aged care requirements, it helps you build a safer, data-driven workplace.

Capture & Action Incidents

Incident Register

Log incidents quickly and consistently, then track resolution steps
with built-in workflows.

Identify & Monitor Risk Factors

Risk Register

Record known and emerging risks with real-time visibility across your organisation.

Handle Feedback Transparently

Complaints Management

Capture, assign, and track complaints with full audit history and resolution status.

Hear from Clients & Staff

Feedback Collection

Collect structured feedback through custom forms or surveys to drive continuous improvement.

Turn Reports into Action

Continuous Improvement

Log improvement ideas, track initiatives, and link them to incidents, audits, or feedback.

Assign, Track & Close the Loop

Corrective Actions

Assign responsibility, set deadlines, and track follow-up actions to ensure accountability.

How It Works

A Simple Process for Ongoing Quality and Safety

WorkESIO makes quality and risk management part of your everyday workflow. Here’s how providers use it to stay accountable, compliant, and continuously improving.

1

Step 1: Record Incidents, Risks & Feedback

Capture What Matters

Log incidents, risks, complaints, and feedback in real time—on desktop or mobile.

2

Step 2: Get Alerts & Assign Actions

Respond with Clarity

Receive automated alerts, assign corrective actions, and set due dates to ensure accountability.

3

Step 3: Track Outcomes & Improve Continuously

Learn & Improve Over Time

Monitor trends, evaluate outcomes, and log continuous improvement initiatives — all with built-in reporting and audit trails.

Why WorkESIO?

Designed for Safer, Smarter, and More Compliant Care

WorkESIO goes beyond basic reporting. Our platform is built to help care providers stay ahead of incidents, respond to feedback, and continuously improve service quality—while staying fully compliant with NDIS and aged care standards.

Built for NDIS & Aged Care Compliance

Stay Audit-Ready
Capture incidents, complaints, feedback, and actions in one place—complete with audit trails and exportable reports.

Real-Time Risk Visibility

Spot Issues Before They Escalate
See trends and triggers across client services and teams to act early and reduce risk.

Continuous Improvement Framework

Turn Data Into Action
Track improvement initiatives linked to real feedback, incident data, and service audits.

"WorkESIO has completely changed how we handle incident reporting. We can now log, track, and resolve issues without missing a beat."

Michelle Dawson

Quality Manager, NDIS Provider

"The real-time alerts and action tracking keep our team on top of risks before they escalate. It’s a must-have for any care provider."

James Liang

Compliance Lead, Aged Care Facility

"We love that feedback, complaints, and improvement plans are all in one system. It’s made audits easier and our service better."

Rachel Peters

Service Operations Manager, Community Care Provider